A. We suggest you use the 3com 3c575-tx CardBus PC card. If you have a 16 bit PCMCIA network card, make sure that the card can support and change to IRQ9 or IRQ2. (in case you have an error)

Q3. Which modem driver should I use for Rough Rider II internal modem?

A. Please install the driver with the RCII VGA/Utility driver, browse for the 336 directory.

Q4. How does the LS120 drive work under DOS and Win95?

A. Press del, go to the setup and highlight Bios features setup, change to LS120,c:. In win95, it should be recognized as b drive. If not, go to control panel, system icon, and check hard disk controller to see if there is a third line; say Ide/eide hard disk controller. If there isn't one, go to add hardware, click next, select No, click next and select Ide/eide hard driver controller, IRQ=15, address 170-176….etc. Reboot the computer, it should be recognized as b drive.

Q5. Why does the CD ROM drive letter not show in "My Computer" after I connect the CD ROM to the Rough Ryder II machine?

A. First, go to control panel, system icon, device manager and check hard disk controller to see if there is a third line; say Ide/eide hard disk controller. If there isn't one, go to control panel, add new hardware, click next, select No, click next and select Ide/eide hard drive controller, IRQ=15, address 170-176 etc., (if it does not show IRQ=15, go to control panel, pc card and disable both Texas Instrument PCMCIA drivers) click next and finish the setup. Reboot the computer, the CD ROM should be recognized as d or e drive now.

Q6. We are experiencing a little trouble with one of our Rough Rider IIs. When hooked up to one of our instruments, the serial port seems to cut out - i.e., data is intermittently lost. Help?

A. Please boot to win95, go to control panel, power icon and remove the check mark from the check box that "allows win95 to manage power use of this computer". Reboot the computer and try to hook up the instruments to the serial ports again.

Rough Rider Jr. Plus (with two parallel ports)

Q1. What kind of PCMCIA and sound chips?

A. Please see Rough Rider Jr. Plus Q1.

Q2. What kind of PCMCIA Ethernet cards should be used with the Rough Rider Jr. Plus laptops?

A. We suggest you use 16 bit SysGear Ethernet card or 3C575-tx CardBus PC card (bottom slot only).

Rough Rider Jr. Plus (with only one parallel port)

Q1. I have RC586, the floppy drive does not work. Why?

A. Reboot the computer, when counting the memory, press the "del" key and go to the Bios setup. Select peripheral and press enter, the ext. FDD setting must be enabled. If you want to use the printer, change the ext. FDD setting to disabled.

Q2. My external mouse is not working on a RC586 computer, please help!

A. Please download the three files: m1.bat, mouse1.com (for Microsoft mouse only), and test.exe. Copy these files to the diskette or your RC586HDD. Boot up win95 and hit F8 key, go to command mode. At the DOS prompt, run m1.bat to test your external mouse. If it works, then reboot the computer and go to win95, control panel, run "add new hardware". If everything is o.k., then the external mouse should work.

XENUS

Q1. Our products require Win2000 OS. Is the Xenus windows 2000 compatible?

A. Yes! The Xenus can be upgraded to Windows 2000. You will need to upgrade the drivers, which you should be able to find on www.ruggednotebooks.com. Then click the support link. Particular attention should be paid to the Touchscreen and VGA.

Q2. Can I remove the Xenus from the docking station while powered on? Is it possible?

A. The docking station connection port is "hot" and as it says in your manual, units should not be connected or removed from it while the unit is on. To do so risks damaging the computer and it goes without saying that kind of damage is outside any warranty coverage.

Q3. My Xenus tablet PC cannot turn on power on AC adapter or will not take a charge.

A. The problem is due to a Bad power board on the Motherboard. Contact Tech Support for RMA#.

Q4. Xenus lost sound, how do I correct it?

A. Turn the unit off, then remove the FDD/CD-ROM develop kit from the unit. Reboot the unit.

Q5. How come my Xenus cannot recognize the 2nd battery on Windows 2000 or Win98?

A. This is K/B BIOS limitation with Windows 2000. You may take out the 2nd battery and insert it back into its position, then the system will recognize the battery.

Rough Rider I and III

Q1. What is the difference between Rough Rider I and Rough Rider III?

A. The Rough Rider III is allowed to install Expansion Box** The Rough Rider I does not have the expansion box. **There are 2*PCI or 2*ISA slots for expansion cards in the Expansion box.

Q2. Why does my system show my CPU speed slower than what is installed on the unit?

A. Select "Maximum Performance" for "Intel ® SpeedStep™ Tech." under Power menu in BIOS setting. 1. Press F2 to make changes in BIOS setting when system boots up. 2. Under Power menu, click "Intel® SpeedStep™" and select "Maximum Performance" 3. Save changes and Exit from the BIOS.

Q3. Is the Rough Rider I & III a/c adapter interchangeable?

A. Yes! The output for both units is the same: 22.5V. 2.4A

Q4. What is the candela rating of the LCD screens of Rough Rider I and III on both 12.1" SVGA and 13.3" XGA screens?

A. The candela rating is described as follows: 12.1" SVGA brightness - 120 (cd/m*m) 13.3" XGA brightness - 150 (cd/m*m).

Q5. Currently the manual states that the floppy drive's LED turns on when floppy is installed in Bay 1. If we install a floppy in Bay 2, does the LED for Bay 2 turn on?

A. Yes, if you install Bay 2 FDD, the FDD indicator would work when FDD is reading.

SCRIBE

Q1. Why doesn't my Scribe work in suspend mode with Windows 2000?

A. Because you must install the latest VGA driver which is ATI Rage Mobility. You may use the W2000 VGA driver, but the suspend mode will not function properly because you must install the latest VGA driver which is ATI Rage Mobility. You may use the W2000 VGA driver, but the suspend mode will not function properly.

Q2. How does Primary and 2nd battery function on Scribe?

A. Charge: 1. Charge primary battery first 2. then charge 2nd battery Discharge: 1. Discharge 2nd battery first 2. then discharge primary battery.

Q3. My Scribe cannot work with GPS (serial port).

A. Please follow these instructions: 1. Unplug com1 device. 2. Go to device manager. 3. Remove/uninstall "com1" 4. Restart unit 5. Plug in com1 device 6. Start GPS program. 7. Tell GPS program to find device at com1.

Q4. The touch screen is not working on CA25, what should I do to fix the problem?

A. First, please try to shut down the unit and see if it works after reboot. If not, please download the latest touchscreen driver 3.0 for better performance.

TALON

Q1. How do I enter the BIOS on the Talon?

A. During the boot sequence, press the del key on the keyboard.

Q2. My video card is supposed to be 32 MB but it reads 8 MB. How do I get it to the maximum?

A. Boot your Talon up and press the del key right away. Then using the arrows highlight the advanced tab. Scroll down to shared memory and use the page up and down keys to highlight the video MB setting you want to see.