Recon PDA
Standard Limited Warranty
RUGGED NOTEBOOKS DOT COM CORPORATION (HEREIN CALLED “RUGGED NOTEBOOKS”) WARRANTS THIS PERSONAL DIGITAL ASSISTANT (PDA) PRODUCT TO BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE AND CONDITIONS FOR A PERIOD OF ONE YEAR FROM DATE OF ORIGINAL PURCHASE.
THIS WARRANTY APPLIES ONLY TO THE ORIGINAL PURCHASER AND IS NONTRANSFERRABLE. RUGGED NOTEBOOKS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND (OTHER THAN THE EXPRESS WARRANTY STATED HEREIN). WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Under no circumstances shall RUGGED NOTEBOOKS be liable for any loss, direct or indirect incidental, special, or consequential damage arising out of or in connection with the use of this system. This warranty gives you specific legal rights. However, you may have other rights which may vary from state to state
Although the Recon is built to rugged military specifications, as with any electronic product there may be occasions when it requires repair. RUGGED NOTEBOOKS offers two types of warranties, original and extended, to protect your investment.
The original warranty covers your Recon for a period of twelve (12) months from original date of purchase. There is no charge for this warranty. See the complete text of the Standard Warranty & Limitations below.
An extended warranty may be purchased, providing up to two additional years of coverage after the original warranty expires. The cost of extending the warranty for the Recon is only $225.00 per year.
If you want to take advantage of the opportunity to purchase extended warranty coverage, you must do so while the unit is still under its original warranty. You will need to provide an invoice showing your original purchase date. Extended warranty coverage mirrors the original warranty on the Recon. See the Extended Warranty page below for more details.
Standard Warranty and Limitations
Rugged Notebooks Inc. warrants the product against defects in materials and workmanship for twelve (12) months from the original date of purchase. Recon accessories and peripherals are limited warranted against defects in materials and workmanship for ninety (90) days from the original date of purchase.
If notice is received of such defects during the limited warranty period, the proven defective product(s) will either be repaired or replaced, at the manufacturer's option. Replacement products may be either new or like new.
The manufacturer does not warrant that the operation of the products will be uninterrupted or error free. If the product is not, within a reasonable time, repaired or replaced to a condition as limited warranted, the customer will be entitled to a refund of the purchase price upon prompt return of the product.
Limited warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by manufacturer, (c) unauthorized modification, or misuse, (d) operation outside of the published environmental specifications for the product, or (e) physical damage due to external causes, including accident, abuse, misuse or problems with electrical power. Water damage caused by improper installation of the CF-cap is not covered by warranty. Removal of the backcase voids the limited warranty. There are important seals that will break and the Recon will no longer be waterproof.
To the extent allowed by local law, the remedies in this limited warranty statement are the customer's sole and exclusive remedies. Except as indicated above, in no event will the manufacturer or its suppliers be liable for loss of data or for direct, special, incidental, consequential (including lost profit or data), or other damage, whether based in contract, tort, or otherwise.
Recon PDA
Extended Limited Warranty
What is covered by an extended warranty?
Mirroring the parameters of the original warranty, an extended warranty covers defects in materials or workmanship for the Recon for one or two years after the first year of coverage.
When should you buy the extended warranty?
An extended warranty must be purchased while your unit is under its original warranty. During the sale or anytime during the first year, you can add more warranty coverage.
What is the cost?
Suggested list price on the extended warranty for the Recon is $225.00 per year each additional year with a maximum of two years available.
How long does extended coverage last?
Extended warranty coverage is for one or two years beyond the initial year of coverage from Rugged Notebooks. That means, you could buy a unit Jan 1, 2006 and have warranty coverage thru Dec 31, 2008.
Why buy an extended warranty?
An extended warranty can provide peace of mind and protection of investment. Although these products are rugged handhelds, they are, after all, electronic devices. Let's face it. Sometimes life just throws you a curve, and products need to be serviced or repaired. If you have an extended warranty, you're covered.
Warranty Service Information
If you need technical assistance with your notebook computer, or if you need to send your system in for service, please call Rugged Notebooks Technical Support at 1-866-278-4433 x109, use the online Service Request form option located on the Support page or use the Live Technical Support option via Yahoo® Instant Messenger during the listed hours of operation. You must be given a Return Merchandise Authorization (RMA) Number prior to shipping any equipment. Products received without an RMA number will not be accepted.
IMPORTANT! Always retain the original packaging for your system. You will need it to safely ship your system to Rugged Notebooks for service or repair.
If you experience a problem, Rugged Notebooks Technical Support will try to help you through the problem. If the problem can not be resolved via the phone, instant messaging or email, a RMA number will be issued and the Service Process will begin. If you have purchased Upgraded Warranty service please mention it during the initial diagnosis phase so that proper attention is paid to your case. Your RMA number is very important. Write it down and be sure to keep it handy, even after your system has been sent to Rugged Notebooks. Your RMA number is used to track your equipment. Should you need to call Rugged Notebooks to check on your system, you will be asked for the RMA number.
Pack your unit in its original packaging, and put the RMA number on the out side of the box. You should also enclose a note that includes your return address, day time telephone number (fax number if applicable), a detailed description of the problem, Any user name and passwords needed to logon to your notebook with administrator privileges (used for testing purposes only) and a copy of your dated sales receipt, if available. Please only ship the items requested by the technician, as Rugged Notebooks will not be responsible for items not pertinent to the trouble shooting process. Upon receipt of your RMA, a detailed inventory of all items and any pre-existing damage will be kept with the RMA paperwork.
Send your System to:
Rugged Notebooks Inc.
Attn: RMA#_______________
1574 North Batavia Street, Suite 2
Orange, CA 92867
Your system will then be rushed to Rugged Notebooks, repaired (at Rugged Notebooks discretion) and then returned to you as quickly as possible. Standard Domestic return shipping is via United Parcel Service (UPS) Ground Service. International both way shipment costs, Freight charges and Duties/Tariffs are the responsibility of the Original Customer/Purchaser and will be invoiced accordingly whether in or out of the warranty period. All others can, at their discretion, pre-pay for quicker return shipping utilizing UPS, Federal Express (FedEx), DHL or the United States Postal Service (USPS).
Please Note: Out of Warranty RMA service repair is 3 months & includes parts and service for this repair only.
If during the course of the RMA process, no trouble is found, a standard diagnostic charge will be assessed at rate of $55.00/Hr not to exceed $150.00, which doesn’t include return shipping cost (Domestic Service). International service is at $55.00/Hr which doesn’t include return shipping cost which will be calculated on a case-by-case basis, based on location and availability.
Thank you,
Rugged Notebooks, Inc
Support Team (714) 998-1828 Service@RuggedNotebooks.com